Access Our Services

Who is Eligible for our Services?

We serve low-income older adults age 55+ who are at-risk of homelessness or currently homeless in Multnomah County. If you or an older adult you know is currently experiencing homelessness and are outside of Multnomah County we may still be able to help as long as you are willing to live in Multnomah County.  Households that include minor children are not eligible for our services.

What We Provide

We provide a range of services including eviction prevention funds, rent assistance, deposit assistance, housing case management, and housing retention services to eligible clients. Some of our services, such as case management, are limited and aren’t  available to everyone who reaches out to us for help.   Because resources are limited, we prioritize the most vulnerable clients who contact us.  We do not own or manage any housing.  We instead leverage our many relationships with landlords and property owners to find the best housing opportunities for our clients.

How Can People Get Connected to Us?

Our client intake process is via phone.  Clients and those seeking to assist older adults can call us at 503-227-5605 and leave a detailed message with their contact information.  We will return every call and do a screening for services over the phone.  Please note that we respond to all requests in the order they are received, regardless of method.  It can take up to 5 business days for us to return a call.

If you do not have a working phone you may come to our office at 1430 SW Broadway in Portland during our office hours to setup with an in-person screening appointment. However, if you have a working phone and drop-in we will ask you to call us instead.

Because our funding sources are limited and based on specific criteria, and because of the high volume of calls we receive, we frequently need to “close” our screening line to provide service to those who are already in the queue.  Often times we’ve reached our monthly capacity of financial assistance and case management referrals by mid-month.  In that case, we encourage you to call back.

Useful Resources

Check out these other pages on our website for additional resources:

Our housing lists are updated regularly.  We also have a housing assessment tool ( that walks users through their current situation.  At the end of the assessment, a customized report of housing options and resources – based on the information entered – is provided electronically.

Please feel free to share these resources with others, and please reach out to us if you have additional questions.

Joint Office of Homeless Services HMIS Privacy & Security Notices 

The document below informs participants and staff of the allowable uses and disclosures of HMIS data. Please contact us for the documents in additional languages. 


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